Customer service that makes customers return again and again consists of many thingss. But it is often the little details that come straight from the heart that can make a world of difference. The video below says it much better than I ever could. Turn up your speakers, click on the link below, and discover the magic.
What a powerful story! It is so true, thought, that small things can make such a difference.
People want an “experience” when they do business with you, so give them a good one. Go out of your way to treat them right and they will come back and send their friends to you.