One Minute Wisdoms

When I first started this blog, I decided that creating a sucessful business is about more than just making money.  Since I use this blog to say what I want to say and to tell it as I see it, here is another of my one-minute-wisdoms.
Each of us started our business with goals and dreams.  But before we actually had a business there had to be customers.  Always remember  to keep your eye on your goals and your dreams in your heart.  Never forget that behind every reader of your web page, and every sale that you make, there is a real person.  And you never know, when you can be the one to make a difference to that person.

So . . .Make a difference – don’t just make money.

It’s easy to make a buck. 
It’s a lot tougher to make a difference. 
~Tom Brokaw

What I Learned About Business from Walter Cronkite

walter-conkiteWalter Cronkite died yesterday.  His death won’t receive the media frenzy that Michael Jackson did — even though Walter Cronkite was much more of a man and a much more influencial and powerful individual.  No one person was more trusted to present the news in a truthful unbiased manner than Walter Cronkite.

I grew up with Walter Cronkite.  His face and voice was the Evening News.  When he said, “and that is the way, it is”, I knew that it was.  Even though he was a broadcaster and a journalist, I learned many principals from watching him that apply to my business, as well as my personal life, today.

  1. He was experienced but was forever learning new things.
  2. Even though his broadcasts were presented in a studious learned manner, his human side occasionally peaked through.  Like the time tears showed in his eyes as he took off his glasses and announced the death of JFK.
  3. He was always in character — being who he really was — honest, reliable and someone you could depend on to tell the news the way it was and not just the way he saw it.
  4. As his hair grew grayer and the wrinkles formed, he used his experiences and history to teach a new generation how to avoid some of the pitfalls of previous ones.
  5. He was trusted because he had proven he was trustworthy.
  6. He didn’t depend on hype and glamour to build his reputation.  It was built on strength, honesty, and dependability.

The world has lost a great man.  But his imprint on this country will be around for a long time to come.

Staying in Business Takes Patience

Businesses go out of business for many reasons.  But one of the major reasons is just not sticking it out long enough.

Starting a business is easy.  It’s sticking it out and growing your business that is hard.  All of us have had days, weeks, or even months when we’ve wondered if it is worth it.  No matter what we did, few people seemed to be interested and even fewer were buying.  Money is tight.  Inventory is sitting on the shelves with expiration dates ticking down to the wire.  During that period of our business, it’s all to easy to just throw up our hands and say, “Enough is enough!  I quit!”

But if you are truly a “Creative Entrepreneur”, you know that even if you quit, you’ll be back sometime, some day.  And that is exactly the reason you shouldn’t give up.  It’s much harder to restart your business later than it is to change from a growth mode to a maintenance one and patiently do whatever it takes to stay in business.

A Personal Example

I operate my business with no full-time employees.  I made that decision early in the game and created ways to grow the business and profits without depending on employees.  That’s great as long as I’m around and am healthy.  But a few years ago, the flu turned into pneumonia that wouldn’t react to antibiotics and I ended up in the hospital for two weeks.  Recovery at home was slow and operating my business was tiring.  It would have been all to easy to just pull back into my shell, like a turtle does when disaster strikes, and give up on the business.

But I knew that once I was feeling better, I would regret it.  I would want to be back in business.  And, I also knew that if I gave up at that moment in time, restarting would be difficult.   Of course, for several months I was too exhausted to  maintain the pace I previously had.  But Instead of closing my doors, I simply shifted down and went at a slower speed.  Friends and family helped me fill the essential orders.  My grandson took over the creation of my apartment gifts and discovered that he loved doing it.  Explanations were made to loyal customers who were willing to wait.  And, I discovered that if disaster strikes an Internet business, a message of explanation can easily be placed on the website.  Of course, I’m sure I lost a few customers but I also saw how loyal many of my existing ones were.

Disaster can strike at any time.  A husband becoming very ill.  Death in the immediate family.  Hurricanes.  Tornados. Earthquakes.  They can all slow you down.  These will be times when you feel that you’ve reached the end of your rope and simply want to give up.

But unless you’ve made the decision to go out of business permanently and know that you won’t want to start it up again later, do what you can to slow down the pace, put as much as possible on automatic pilot.  Patiently do as much as you can, without stressing yourself out, to maintain what you have created.  Call on others to help you–or if you’re discouraged–find someone to mentor you and help keep your spirits up.  You’ll be amazed at how much others are willing to help and how understanding most (but unfortunately not all) customers can be.  And, then when the disaster ends, you can switch to the growth mode once again without having to start all over.

Have you ever been tempted to close your business during a down time or a disaster, but had the patience to stick it out?  Do you credit that to the existence of your business today?  I’d love to hear your experiences as well.

If you’re receiving this post as an email, you can click on the title and you’ll be whisked to the blog where you can share your experiences in the comments area.