What has happened to customer relations in our world today?
Today is May 16th. Last night I noticed a charge on my credit card for $15.48 from Big Steer, one of my wholesale suppliers. Strange, I thought, I haven’t ordered …
Tips and More
A Customer Service Lesson Learned from Two Flagstaff Florists
One of the easiest ways to increase the value of our business to our customers, and to make sure they return to buy again, is to offer exceptionally great customer service. …
Making it Easier
I mentioned earlier that I am taking a writing class from a great writer who is an expert at persuading with words. I doubt if most of you have a …
Keep Your Business Nimble
One of the biggest benefits that we, as micro business owners, have over large businesses is the ability to be flexible and to change quickly. We can respond to market …
What Was Your Last Investment?
What did you last spend money on as an investment? Was it the stock market? A new car? An update of your kitchen? Or something else? Let me tell you …